Frequently Asked Questions
What do you need to get started?
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We need a completed Consent For Treatment and Payment Authorization which is signed by the patient or responsible party. This can be obtained from the admissions department or upon request.
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Copies of all medical insurance cards.
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Return the Consent and Cards either directly to our office or to the facility staff who will forward them to our office.
How often is a provider in my facility?
This varies based upon the total number of beds within a facility. Some of the facilities have more than one provider on a daily basis while others will have a provider 1 or 2 days per week, however there is always a provider available on call.
Do you have a Patient Portal?
Yes! Our secure portal allows for 24-hour access to personal health information, as well as, direct messaging with our providers and staff.
How do I request a visit?
Each facility has a designated staff member who maintains a Visit List. The provider will evaluate the reasons listed for the visit to determine how efficiently meet the needs of everyone. Of course, the acute and severely symptomatic patients are seen first with the routine and follow-up visits afterward.
How do I obtain prescription refills?
If this is not dealt with during a regular visit, contact the designated staff member at the facility who will log it as a request to be dealt with the next time one of our provider(s) is in the facility.
If the patient is admitted to the hospital, who provides care?
Should the patient require hospitalization, we relinquish care back to the hospitalists on staff. Once a patient is discharged back to one of the facilities we serve, we will resume their care.
How do I contact a provider for an urgent medical issue?
Each Skilled and Assisted Living Facility is provided a monthly “Call Schedule” and will make the decision if our practice should be contacted or if calling 911 is more appropriate.
For patients who reside in Independent Living, our office is open from 9:00 a.m. to 5:00 p.m. Monday through Friday. If there is an after-hours emergency, you may reach the provider on-call at the number we provided you upon admission to our practice.